Ask for Angela is effective when teams feel calm, confident and clear about what to do. Our independently accredited training and free resources are designed to be practical, realistic and easy to embed, helping staff respond appropriately and consistently when someone asks for support.

Our approach recognises that anyone may need support for any reason. Whether you are training a single venue team, staff across multiple sites, or rolling out Ask for Angela more widely, we offer flexible options to help you build confidence and consistency.

Building confidence in safer socialising

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Why training matters

Ask for Angela is most effective when staff know how to respond without panic, confusion or uncertainty. Training helps teams understand the purpose of the scheme, recognise when someone may need support, communicate clearly and take appropriate action in a calm and reassuring way.

Learning outcomes include:

Our independently accredited training recognises that anyone can need support, regardless of gender or other factors. It is designed to help people build confidence, not fear getting it wrong, with practical guidance, realistic scenarios and clear actions that can be applied in real-world settings.

  • being able to identify who can become vulnerable and how

  • recognising the different signs of vulnerability

  • understanding that anyone can become vulnerable for any reason

  • knowing how to support someone safely and appropriately, without compromising their own safety

Green Ask for Angela 'Need Help' poster on the back of a toilet cubicle door

Free resources to help you embed Ask for Angela

Alongside our training options, we also offer a range of free resources to help venues and organisations develop a response that works in practice.

These include:

  • a free setup guide and workbook to help you develop a bespoke response for your venue or organisation for anyone who needs support

  • a free team member workbook to help staff research and record your bespoke response, building understanding through the process

  • free customer posters and staff guidance posters

Explore our free resources

Training options

We offer a range of training and support options, from flexible online learning for individuals to live sessions, Train the Trainer programmes and wider rollout support for organisations, towns and cities. All our training options are accredited by the BIIAB (British Institute of Innkeeping Awarding Body) meaning they have been independently assessed and meet nationally recongnised standards. To top it off we have also been announced as finalists of the British Training Awards 2026!

Online Self Paced Training

Our self-paced online training is a flexible option for individuals and teams who want practical learning that can be completed at a time that suits them.

This training helps staff recognise and respond when someone may need support. It includes practical guidance on Ask for Angela, real-life examples and key actions to take to help create safer, more supportive environments for all.

    • Vulnerability

    • Preventing sexual harassment

    • Bystander intervention

    • Spiking

    • Ask for Angela

    • be able to identify who can become vulnerable and how

    • recognise the different signs of vulnerability

    • understand how to support someone who needs help safely and appropriately

    Short tests check understanding as learners progress through the course.


    • around 45 minutes of accredited, varied learning content

    • flexible learning that fits around shifts and working patterns

    • personalised certificate upon completion

    • practical, easy-to-follow online learning

    • 100% of learners surveyed said they would recommend the training to others

£10 + VAT per person
Discounts are available for bulk purchases.

If you are a not-for-profit organisation, or there are financial barriers to undertaking the training, please contact us. We have a small number of free licences available thanks to support from Six Till Six.

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Live training

Our interactive, accredited live training helps staff recognise and respond when someone may need support. Covering real-life scenarios and safe intervention techniques, it builds confidence so participants know how to offer support when it is needed most.

Delivered online or in person, these sessions create space for discussion, reflection and practical learning. They are particularly useful for teams who want a more engaging experience, with opportunities to explore questions, scenarios and real-world challenges together.

    • interactive accredited training delivered online or in person

    • real-life scenarios and practical discussion

    • safe intervention techniques

    • up to 25 learners per session

Online: £300 + VAT per session
In person: £950 + VAT for two sessions delivered in one day

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Individual participating in a live training session.

Train the Trainer

Our half-day Train the Trainer course equips participants to train others in spotting and managing vulnerability. It covers how to respond when someone needs support, enabling attendees to confidently deliver training within their teams and help create safer spaces for all. Following the session, you will receive various support materials for continued delivery in your venue or organisation.

This option is ideal for organisations that want to build internal capability, support consistent delivery and roll out training more widely across venues, sites or departments.

    • half-day course

    • guidance on spotting and managing vulnerability

    • support to help participants train others with confidence

    • an option suited to organisations rolling out training across multiple teams or locations

£2,500 + VAT per session

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Area-wide setup support

If you are rolling out Ask for Angela across a town, city, business improvement district, local authority area or larger organisation, our expert team can support you in a way that works for your local context.

We understand that no two places are the same. That is why we offer practical support to help you introduce the scheme clearly, confidently and consistently, with the right training, guidance and resources in place.

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Individual participating in a live training session.

Who our training is for

Our training can support:

  • licensed premises and hospitality businesses

  • student unions and campus venues

  • security and stewarding teams

  • local authorities, BIDs and partnership initiatives

  • night-time economy organisations

  • charities and not-for-profit organisations

  • any organisation that wants staff to feel more confident responding when someone asks for support

Client Reviews

  • “The vulnerability and safety training delivered by Ask For Angela was some of the most relevant and engaging content we’ve had. The team brought deep expertise and an understanding of the real-world challenges businesses face, which meant everything landed really well with attendees. It was practical, inclusive and grounded in the context of the night-time economy. Feedback from businesses has been excellent, and it’s already helped shift how teams think about customer safety and support. We’re really proud to have delivered this with them and look forward to working together again.”

    - Lauren Dowdle, Security & Business Resilience Manager, London Heritage Quarter

  • “Coventry BID is proud to support the city’s late-night venues through the Ask For Angela initiative, and the bespoke online training developed by the National Ask For Angela team has been a brilliant addition to our safety offer. The platform provides accessible, engaging and practical training that empowers venue staff to recognise vulnerability and respond appropriately.

    “By tailoring the content for Coventry’s night time economy, we’ve been able to give our businesses something that feels truly relevant and helps embed a consistent approach to customer safety across the city. The team at Ask For Angela were great to work with, and we’re really pleased to be championing a scheme that puts inclusion, awareness and care at the centre of the night out.”

    — Joanne Glover, CEO, Coventry BID

  • “Just wanted to say a huge thank you for continuing spreading awareness in the event industry and I am really happy we now have implemented the scheme in our theatre. I hope more theatres in London and beyond will follow suit. Here’s to a safer future and thank you for helping us help people!“

    — Bianka Dublewicz, Safety Administrator, The Bridge Theatre, London

  • “It has been an invaluable asset, partnering with Ask for Angela. I see the bulk of my job as ensuring that every single person that comes into Grow - be they staff, customer, musician, animal, whatever - feels comfortable, feels safe, and feels able to have a good time. With all of the staff given Ask for Angela welfare training, I know visitors know that everyone behind that bar, or representing Grow, is someone they can trust and rely upon. That’s magic, to me. More than that, having this training available to my team empowers them far beyond the walls of Grow. And that’s community change, isn’t it? We only co-exist. It is incumbent upon us to create the communities in which we want to participate. Ask for Angela helps us do exactly that.”

    — Diggs, Venue and Experience Manager, Grow Hackney

  • “The Ask for Angela training provides a thorough and concise explanation of the key things to look out for, and helped me feel more confident about stepping into a situation should I need to. Truly invaluable information.” 

    — Jasmine, Grow Hackney Team Member

  • “Following both in-house discussions and online training provided through the Ask for Angela portal, our staff completed the sessions individually, ensuring everyone was confident in recognising and responding to vulnerable situations. We then rolled out the scheme across the venue, ensuring all key staff were fully briefed and equipped to act sensitively and effectively. We emailed all 55 tenants in the scheme to inform them of the implementation and how to act if a situation arises. Informational materials were displayed in key locations, and a centralised file was created onsite to support staff in handling any incidents. The initiative has been well received by both customers and the team, reinforcing our commitment to providing a safe and supportive environment throughout the scheme.”

    — Paul Doherty, Centre Manager, Foyleside Shopping Centre