Privacy Policy
Introduction
This Privacy Notice explains how Ask for Angela CIC collects, uses, stores and protects personal data.
It applies to personal data we collect through our website, by email, by telephone, through social media, and in the course of delivering our services.
This notice explains what personal data we may collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have in relation to your personal data.
If you have any questions about this notice or about how we use your personal data, please contact us at info@askforangela.co.uk.
We may update this Privacy Notice from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.
The legal bases we rely on
Data protection law requires us to have a valid lawful basis for collecting and using personal data. Depending on the circumstances, we may rely on one or more of the following legal bases:
Contract
Where it is necessary for us to process your personal data in order to enter into or perform a contract with you. For example, where you engage Ask for Angela CIC to deliver a project or provide services, we may need to use your contact details and other relevant information in order to manage and deliver that work.
Legal obligation
Where we need to process your personal data in order to comply with the law or a regulatory requirement. This may include retaining certain records, responding to lawful requests from public authorities, or disclosing information where we are legally required to do so.
Legitimate interests
Where it is necessary for our legitimate interests, or those of a third party, and where those interests are not overridden by your rights and freedoms. This may include responding to enquiries, managing relationships with clients and partners, administering and improving our services, maintaining business records, protecting our organisation, website and systems, and preventing fraud or misuse.
Consent
Where you have given us clear permission to use your personal data for a specific purpose. For example, this may apply where you sign up to receive email updates or marketing communications from us. Where we rely on consent, you can withdraw it at any time.
When we collect your data
We may collect personal data from you in the following circumstances:
when you contact us with an enquiry
when you engage Ask for Angela CIC to deliver work or services
when you communicate with us by email, telephone, post or social media
when you subscribe to our newsletter or other updates
when you attend an event run by us
when you visit our website and interact with our content
where relevant, when we collect information needed to manage contractor relationships
What personal data we collect
The personal data we collect will depend on your relationship with us and the reason for your contact, but may include:
your name
email address
telephone number
postal address
organisation or job title, where relevant
details relating to an enquiry, project or service request
records of your correspondence with us
details of your interactions with our website, social media channels and email communications
contractor information where needed to administer contracts and working arrangements
We only collect personal data that is relevant and necessary for the purpose for which it is being used.
How we use your personal data
We may use your personal data to:
respond to your enquiries and provide information you have requested
deliver services, projects or other work you have asked us to carry out
manage our relationship with you
send newsletters, updates or marketing communications where you have asked to receive them
administer competitions, campaigns or events
maintain our internal records
protect our organisation, website and systems
comply with legal and regulatory obligations
establish, exercise or defend legal claims
How we process your data
For the purposes of this notice, “process” means collecting, recording, storing, using, updating, sharing and deleting personal data.
We process personal data only where we have a lawful basis to do so, and only for as long as is necessary for the relevant purpose.
Where we work on client projects and have access to personal data on behalf of a client, we will handle that information in accordance with the agreed contractual arrangements and any data protection obligations that apply to that work.
Cookies, analytics and website tracking
Our website may use cookies and similar technologies to help it function properly, improve security, understand how visitors use the site, and improve performance.
Where we use non-essential cookies or similar technologies, such as analytics or advertising tools, we will ask for your consent before placing them on your device.
We may use website analytics tools to collect information such as how visitors arrive at the site, which pages they visit, how long they spend on the site, and how they interact with content. This helps us understand how the website is used and improve it.
If we use third-party tools such as embedded video, social media content, form tools or tracking technologies, these providers may set their own cookies or collect information about your interaction with the site.
You can manage your cookie preferences through our cookie banner or browser settings. Further information about the cookies we use can be found in our Cookie Notice.
Marketing communications
Where you have chosen to receive email updates from us, we may send you information about our work, services, campaigns, news or other matters that may be of interest to you.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@askforangela.co.uk.
How we protect your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is restricted to those who need it for legitimate business purposes. We use password protection, secure systems and appropriate working practices to help safeguard the data we hold.
We also regularly review our systems and working practices to identify and reduce data security risks.
How long we keep your data
We keep personal data only for as long as is necessary for the purpose for which it was collected, and in line with our legal, contractual, regulatory and insurance obligations.
The length of time we keep personal data will depend on the type of information and the reason we hold it. In some cases, we may keep certain project, contractual or business records for up to six years where this is necessary for legal, insurance or record-keeping purposes.
When personal data is no longer needed, it will be securely deleted or permanently anonymised.
Who we share your data with
We may share personal data where this is necessary, lawful and proportionate.
This may include sharing personal data with:
trusted third-party service providers or contractors who support us in delivering our services or running our organisation
professional advisers where necessary
public authorities, regulators or law enforcement agencies where we are legally required to do so, or where disclosure is otherwise lawful
Where we use third-party providers to process personal data on our behalf, we take steps to ensure appropriate contractual and data protection arrangements are in place.
Your rights
Under data protection law, you may have the right to:
be informed about how your personal data is used
request access to the personal data we hold about you
ask us to correct inaccurate or incomplete personal data
ask us to erase your personal data in certain circumstances
ask us to restrict the way we use your personal data in certain circumstances
object to our use of your personal data in certain circumstances
receive your personal data in a portable format, where applicable
withdraw your consent at any time where we rely on consent as our lawful basis
complain to the Information Commissioner’s Office if you are unhappy with how we have handled your personal data
To exercise any of your rights, please contact us at info@askforangela.co.uk.
You can also write to us at:
Sylvia Oates
Ask for Angela CIC
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
We may need to verify your identity before acting on your request.
Questions or complaints
If you have any questions about this Privacy Notice or about how we use your personal data, please contact us at info@askforangela.co.uk.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).